Getting in touch with MayChemist
Pick the channel that fits what you need. For order, delivery, payment, cancellation, parcel or customer support questions, use live chat, or sign in to the secure customer portal. For corrections to product details, website problems, takedown requests, copyright matters, partnership questions and business messages, email us. We can’t give personal medical advice. If you’re worried about a medicine, a dose, a side effect, interactions or a diagnosis, ask a doctor or pharmacist.
Need help with an order?
For anything about an order or checkout, use live chat.
Live chat can help with:
- finding a medicine in our range
- questions before you order
- checkout problems
- payments
- delivery choices
- cancelling an order
- late deliveries
- parcels that arrive damaged, wrong or missing
- replacement and reshipment
If you have already ordered, use the secure customer portal. You can log in there and see where your order is.
Please don’t email us about sales, orders, payments, delivery claims or cancellations. Those need live chat or the portal.
Found a mistake in product details?
Email [email protected] if something looks unclear, out of date or wrong. This can be:
- medicine name
- active ingredient
- strength
- pack size
- manufacturer
- brand or generic comparison
- category placement
- article or guide content
- a broken source link
Please include the web address, the exact sentence, product or section, what you think should be corrected, and, if possible, a link to a source. We read every correction report and change the information when it needs it.
Something wrong with the website?
For site problems, email [email protected]. Use this address for:
- broken pages
- technical problems
- incorrect references
- copyright concerns
- takedown requests for images or content
- out-of-date business or manufacturer details
- privacy or policy questions that aren’t about an order
Please include the web address and a clear description of the problem.
Business or partnership enquiry?
For questions about our pharmacy network, supply, fulfilment, manufacturing, media or partnerships, email [email protected]. Please include your business name, the country you’re in, your website, a contact person and why you want to get in touch.
Have a health question?
We can’t tell you what condition you have, suggest a treatment, change a dose, check how medicines mix or say whether a medicine is right for you. Ask a doctor or pharmacist about:
- symptoms
- dosage
- side effects
- pregnancy or breastfeeding
- medicines for children
- allergies
- interactions with other medicines
- starting, stopping or changing treatment
If symptoms are urgent or there is an emergency, call your local emergency service straight away.
A note on privacy
Please avoid putting sensitive medical information in an email. Send it only when a website request truly needs it. Use live chat or the secure portal for order and fulfilment details, not email.
For more detail, see our Privacy, Cookies & Site Policy.