What's the best way to reach support?

Need help with an order, a payment, delivery, a cancellation or a parcel that arrived damaged? Chat with us live or go to the customer portal. For website, catalogue or other matters that aren't about an order, use the email address shown on Contacts.

Frequently Asked Questions

Short answers to the things you ask us most, both before and after you order.

Not ordered yet? The full detail on how it all works is on How ordering works.

Order placed and need a hand? Pop over to Contacts and we’ll sort it out.

How long will delivery take? Our pharmacy partners in India ship in discreet packaging. Express Tracked Courier takes up to a week; Standard Airmail up to three weeks.

Ordering and prescriptions

Will you ask me for a prescription?

Not online, no. MayChemist won’t ask you for a prescription or make you fill in a medical questionnaire. We’re an online store rather than a dispensing pharmacy. We send your order to the pharmacy partners we work with, then arrange delivery for you, and as an adult you decide what to buy. If you want a prescription, you can get one through a telemedicine consultation; that’s separate from placing an order here.

Can I buy medicine online without a prescription?

Yes. Pick the medicine, the strength and the pack, put it in your cart and head to checkout. We deliver across Malaysia. You don’t need a prescription to order.

What exactly is MayChemist?

MayChemist is an online medicine store for people living in Malaysia. We look after the catalogue and take care of ordering. The pharmacy partners we work with get your order ready and send it from India.

What do I do to place an order?

You can search for a brand or an active ingredient with medicine search. You can also browse by condition or by ingredient. Once you pick the strength and pack, put it in your cart. Then look over the delivery option and the total before you pay.

Will my order be a brand or a generic?

You’ll get a branded generic or a generic. MayChemist supplies only branded generics and generics, not originator brand packs. A brand name you know tells you which medicine it is. The product we supply contains that active ingredient at the same dose. The manufacturer, how it looks and the inactive ingredients can all vary. Each product’s “What you will receive” note sets out the details.

Delivery

Can you send orders to Malaysia?

Yes. We deliver across Malaysia, and we can reach wider places too. The pharmacy partners we work with send orders from India. At checkout you’ll see the delivery route and the charge for your address.

How long will it take to arrive?

Standard Airmail can take up to 3 weeks. Express Tracked Courier can take up to 1 week. These are estimates rather than promises of an arrival date. Customs checks, holidays where you are and courier hold-ups can all add time. Try to order before your current supply gets low.

How much will delivery be?

Standard Airmail costs US$15. It’s free when your order is over US$200. Express Tracked Courier costs US$30, and there’s no free-delivery threshold for it. The free-delivery threshold applies only to Standard Airmail. It’s counted in US dollars, no matter which currency you browse in.

Can I see where my order is?

Express Tracked Courier gives you tracking where it’s available. Standard Airmail doesn’t include tracking. After you order, you can check the status in the customer portal.

Will my parcel be packaged discreetly?

Yes. The packaging is discreet and neutral, and it costs nothing extra. Some required shipping and customs details may still be printed on the parcel. If your order is larger, it may come in separate parcels on different days.

What happens if my parcel doesn’t turn up?

Delivery insurance is included. It covers tracked shipments where tracking shows they were not delivered. For returning customers, it also covers untracked Standard Airmail. Get in touch with support. Where possible, we’ll send a replacement at no cost. If a second delivery isn’t possible, we’ll refund the order in full after a review.

Payment and prices

How can I pay for my order?

You can use Visa, MasterCard or American Express cards, or pay with Bitcoin (BTC) or Ethereum (ETH), depending on what’s available at checkout. Card payments are handled by external payment gateways.

Do you offer any discounts?

Yes. If you pay with Bitcoin or Ethereum, you get an extra 10% off. Returning customers get 10% off their later orders. At checkout you’ll see which discounts apply and what the final total is.

Which currency do you use for prices?

We base prices on US dollars. If you see another currency, it’s a converted estimate. The rate used for conversion can move, so the final amount may change. Check the currency and the total at checkout.

Cancellations and returns

Can I call off an order after placing it?

Yes, as long as you get in touch with support within 24 hours of placing your order, and the parcel hasn’t shipped yet. After it leaves the dispensing facility, cancellation is no longer possible.

Can I send a medicine back?

You can’t return a medicine just because you’ve changed your mind. If your order arrives damaged, faulty or wrong, contact support within 30 days. For temperature-sensitive items, contact support within 14 days. Where appropriate, we’ll arrange a replacement.

Using your medicine

Should I check with a doctor or pharmacist first?

It’s a good idea, particularly if you take other medicines, if you’re pregnant or breastfeeding, or if you have a long-term condition. If you’re thinking about switching to a generic and you’re unsure, ask your doctor or pharmacist. Don’t change your treatment or strength simply because another option is cheaper.

Can you answer medical questions for me?

No. Our pages give general information about medicines; they don’t take the place of your doctor or pharmacist. If you want to ask about a diagnosis, an interaction, a side effect or a dose, talk to a doctor or pharmacist.