How to buy from MayChemist
You find the medicine you need, look at the strength and pack size, then review delivery and payment before you order. Discreet packaging and delivery insurance are part of your order. You don’t pay extra for either.
We are an online shop, not a dispensing pharmacy. We look after the product list and ordering, send your order to our pharmacy partners, and arrange delivery for you. Our partners in India ship to Malaysia in discreet packaging. What we can send, and which delivery route is open, depends on where you are.
Find and compare
Type a brand or active ingredient into medicine search. You can also browse by condition or ingredient.
Look at the active ingredient, strength, form, pack size and cost. Read the What you will receive note on the product. We sell branded generics and generics. A familiar brand name is there to tell you which medicine it is. What arrives is a branded generic or a generic that contains the same active ingredient.
The maker, the look of the tablet or pack, and the inactive ingredients may vary. If a swap worries you, ask your doctor or pharmacist. Don’t change your treatment or strength only because a cheaper option is there.
Your cart and the currency
Pick the strength and pack you need, put it in the cart, then check quantities and the delivery total.
Prices are set in US dollars. If you see a ringgit figure, it is a converted estimate. Exchange rates can change what you pay at checkout. Before you pay, check the currency, delivery option, discounts and total.
Delivery options
Pick the route that is open for your address:
| How it travels | Time to allow | Tracking | Cost |
|---|---|---|---|
| Standard Airmail | Up to 3 weeks | No | US$15; free over US$200 |
| Express Tracked Courier | Up to 1 week | Yes, where available | US$30; no threshold for free delivery |
The times below match what the cart shows. They are estimates, not arrival guarantees. Customs checks can add time. So can pharmacy checks, local holidays and courier delays. Checkout confirms the route and charge for your order.
The free-delivery rule applies to Standard Airmail only. Express does not have it. The US$200 figure is a US-dollar threshold, even if you are browsing in another currency.
Packaging
You get discreet, plain packaging as part of your order, and there is no separate charge. There is no paid premium packaging to add. The parcel may still carry the shipping and customs details that are required. Plain packaging does not remove import or declaration rules. A large order can come in more than one parcel. These can arrive on different days.
Payment and savings
You can pay by Visa, MasterCard, American Express, Bitcoin (BTC) or Ethereum (ETH), when each is available at checkout.
- Crypto saving: pay in BTC or ETH and take another 10% off.
- Returning customers: if you have ordered before, you get 10% off later orders.
Checkout shows the discounts that apply and your final total. Card payments go through external payment gateways. Whether a payment method is open can depend on the order, your destination and the provider.
For payment help, use live chat:
live chatPlease keep card details out of email and chat messages.
Delivery protection
Delivery insurance is included at no extra charge. The partner’s Total Delivery Guarantee covers tracked shipments when the tracking record says it did not arrive. On a first order, Standard Airmail without tracking has no cover.
Once we have sent you an order, the cover grows. Returning customers get it on untracked shipments too.
If this happens, contact support by live chat:
live chatOr use the customer portal. Under the guarantee, a replacement is arranged at no cost where possible. If we can’t make a second delivery, you get a full refund after review.
The guarantee is there to fix a delivery problem. It is not a promise that a parcel will arrive on a set day, and it does not exempt you from destination-country rules. There is no need for extra shipping insurance.
Cancellations and order problems
Cancel an order: tell support within 24 hours of your order, before it ships. Once it leaves the dispensing facility, it can’t be cancelled.
Damaged, faulty or wrong item: we can’t take medicines back if you change your mind. When a parcel turns up damaged, faulty or with the wrong item, tell support within 30 days for most items. For temperature-sensitive items, tell support within 14 days. Support will look into it and arrange a replacement if that is right.
For order claims, payment questions or a cancellation, use the live chat button or the customer portal. Our Contacts page email is for website and other non-order questions.
Before you order
Look over the medicine and its active ingredient, the strength and pack size, your delivery address, the currency and the final total. Leave enough time for a parcel from abroad before your supply gets low.
The order process does not ask for a prescription. Not every medicine can be sent to every country. Import rules vary by medicine and by where it is going. A pharmacy partner can refuse an order it is unable to send to you. An item in your cart is not a promise of supply.
MayChemist does not make medicines, prescribe them, dispense them or ship them. We don’t decide if a treatment suits you. Our information doesn’t replace your doctor or pharmacist.
The Terms of Use and Privacy Policy set out the full service terms and explain how ordering information is handled.